MANAGEMENT
We take care of your customers and your order process so you can focus on getting more business.
Our staff are experienced and adept with common software management systems. Although all these systems are based on the same concept, our fast-learning staff have been trained to grow and become experts of the systems that you utilize.
We understand that each business has its own way of managing leads to become business opportunities. We will help you with organising your contacts, tracking their journey and behaviour and help to finally usher them to the end of the funnel for you. You set the directions and we take the lead.
All customers start with enquiries and first impressions last. That’s why we have trained our staff to stand at the door of your business, address their initial enquiries and have their needs met as they become your paying customers.
Part of our job is to streamline this process with you while we fulfill your customers’ orders on a daily basis. We’ll identify the gaps and fill them to establish ease of service and liaise with your logistics or service team so we can recommend better ways to deliver.
We have platforms available at your disposal and we have staff to man the stations for you. We’ll start the conversation, lead them to answer the right questions and get those needs met until they’re ready to sign up.
How many times have you been bogged down just addressing queries in the middle of the night? We understand how important and urgent all client communications are. We’ll handle the conversations with your clients throughout the day and report the progress to you in an orderly manner before the day closes so you can focus on moving your business forward.
We’ll work with you in creating resolution scenarios for the most common challenges of your business and build processes that would help you avoid these scenarios again. As you scale up your business, new issues will rise. Rest assured that our knowledge from tackling the initial issues in your business will give us clues on how to resolve the bigger ones.
Sometimes the easiest tasks are the most tedious ones. Leave it to us to organise your contacts with appropriate description fields. We’re also intuitive so we’ll definitely find out the essential fields to capture in order to build intelligence as you grow your database.
This is one of the most simple yet crucial tasks we do for a business. We ensure that your financial records are organised so it will be easy for you to track and address your finances. We also report on what are the common items in your books and provide you quick analyses to raise the right questions on doing your business.
Your job is to keep the finances flowing for your business, ours is to make sure receivables and payables are addressed in a timely manner. In some businesses, both ends of financial activities could be a challenge. We take care of contacting and managing clients and vendors expectations for you.
We believe that the system is only as good as the person behind it. We have staff who are adept at transaction processing systems with the skill and experience to improve your current processes in different areas that each transaction is touching up on. From inventory, to order entry, to accounts payable, receivable and even payroll. We’ll work on the systems you have put in place. If you’re still doing it manually, we’ll be the muscle behind it.
Slow approval, incorrect archiving and disconnected documents are only some of the challenges if your invoice processing is not correctly in place. We will get on top of organising these tasks so you will receive your payment on time and have all of these encoded in your system the right way. Don’t think it’s daunting, we will go with you in building processes to keep all your invoices on a straight line.
Yes, there are systems that can already do this but reconciling the receipts are still one of the most tedious tasks a growing business must face. Having the peace of mind knowing that somebody is making sure that these are taken is one heavy burden off your back.
All finance activities should be solidly established in your accounting software so tracking expenses and revenue should bring fresh insights into managing your cashflow. The role of the person behind this is to ensure that the system should allow for as little to no human error possible. Our proficiency in all aspects of accounting will stack all your financial activities with order and efficiency.
Ensuring that all your finance activities are in order is the foundation of correct accounting processes. Auditing and Discrepancy Resolution is checking that your processes are working the way it should be. We extend our service to resolving discrepancies when there is a need to clarify with a vendor or a client.
An ecommerce platform involves a lot of people from creating the content, designing your listing to selling your listing to digital channels. We have specialised this role to an individual who is skilled in almost all areas of getting your product and service to the market at a rapid rate. Whether it’s your own e-commerce website or your part of an online store, we’ll find the most suited talent to your niche.
We cover the full spectrum of web and graphic design from concept to development. From creating a converting website, to designing impactful images for all your marketing activities, to publishing brochures and flyers. A great web and graphic designer delivers your imaginations to life in a systematic process of polishing and approval, that’s how we sharpen their skills for you.
Content is key, content is king. Our pool of talents are teeming with passionate writers ready to deliver your voice and message to your customers. We cover all types of content from blogs, email campaigns, promotional content, social media content and even video scripts.
We’ve trained our marketing talents in the art of engagement and conversion. You will find that copywriting for a limited number of characters is one of the most difficult tasks that a business owner encounters especially in the area of e-commerce and display advertising. It is a learned skill that requires years of experience. We have handpicked individuals who are skilled in this area and we are constantly training them for you.
Email marketing is one of the most important and enduring marketing campaigns from the dawn of the digital age. It is more than just sending monthly “hello” emails. Our talents have been educated how to craft email campaigns that will engage your readers and will be waiting for the next one. From creating automated drip emails, segmenting email campaigns to your marketing personas to tapping into community and charitable drives via email, our talent pool has diverse backgrounds that will deliver effective messages to people’s inboxes.
From researching trends and information relevant to your business and turning them to social posts that will establish your annual social calendar, to managing and addressing comments and messages, our social media management talents have been serving various websites ranging from e-commerce brands and service based businesses.
One of the best ways to utilise our marketing services is tapping into our research talents. We’ll sit down with you to define your target market goals, develop a survey design methodology, process the data, analyse and prepare the report for you. The best way about getting a Weavers talent to do this is to translate all this research to marketing actions – which we also
Fuel your marketing engine with a constant flow of news and trends for topics that are relevant to your business and then we’ll convert them to marketing content for social, email and value-adding web content. Your competitors might be doing this and doing this constantly, that’s why we’re here to make your brand more relevant to your customers.
We know that you need more than just two hands to organise your day to day operations. You’ll get an extra pair and more with our business support team.
The market for outsourced executive support has grown more mature and adept since executives rely on offshore help to organise all their activities day-in, day-out. Higher and wider level of skills for top administrative support is what we aim to provide you. We have assistants who have experience in logistics, accounting, legal, education, real estate and almost all categories and industries.
Our administration support staff are more than just diary managers, they’ll increase your productivity and give you more time to focus which results in a better work-life balance for you. They are experienced in holding the line and extending allowances to your business’ advantage… and because they always have your interest at heart, every decision is aligned to your success.
The art of crafting effective emails and its importance has never lost its value. In fact, some of the most important negotiations a company makes stem from a series of client email exchanges. We train Weavers Talents the etiquette and art of digital communications especially email reception. Whether you are hiring an executive assistant or an operations support staff, rest assured that they have gone through the stringent process of training and refining.
Initiative is what we develop with our Inventory Managers. Tracking stock, supplies and deliveries are a given but having the insight on how to improve these processes are what we encourage our talents to develop. Our inventory managers are knowledgeable with stocking software along with people skills necessary to push your business forward while keeping tabs of well, almost everything.
The ability to negotiate when it matters and solve supply problems on the fly is key to cultivating supplier relationships. That’s why we’re training our experienced Vendor Managers to prioritise communication techniques, issues evaluation when servicing clients and working within or below a given budget whilst retaining quality product procurement.
Our operations and administrative Talents are all trained in the process of preparing reports and presentations. We focus on your key message and the tone you want it delivered then tell a solid story to get to your presentation objectives. We will introduce you to new technologies from Powerpoint, Keynote and new online platforms such as Prezi, Canva and Google Slides.